A useful business idea may hide in a clunky workflow: five tools for one task,...

https://aged-wiki.win/index.php/How_Do_I_Simplify_Client_Communication_Without_Losing_Context%3F

A useful business idea may hide in a clunky workflow: five tools for one task, or manual chasing to finish a job. This article shows how to spot the hassle, find who feels it, and shape a service people need