AI customer service platforms in 2026 are shifting from just assisting agents...

https://fernandowehn083.timeforchangecounselling.com/how-do-i-measure-cost-per-resolution-for-ai-vs-humans

AI customer service platforms in 2026 are shifting from just assisting agents to actually resolving issues on their own. Teams are hitting up to 70% automation within a week, cutting costs from $3 per interaction down to under $0.50