AI voice agents are changing phone support by improving turn detection and...

https://andysexpertblog.nexorafield.com/posts/what-should-trigger-a-transfer-from-ai-to-a-human-agent

AI voice agents are changing phone support by improving turn detection and enabling smooth warm transfer handoffs. This helps calls feel more natural and reduces wait times. With faster responses and easier handoffs to humans, customers get help quicker