Google doesn't remove every negative review, but you can get many taken down if...

https://www.play-bookmarks.win/struggling-with-unfair-feedback-it-is-possible-to-remove-google-reviews-that

Google doesn't remove every negative review, but you can get many taken down if they clearly violate their content policies. Outcomes vary, so focus on the ones that cross the line like spam or conflicts of interest. The key to success is preparation