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Support quality matters most when the store cannot sell, cannot reconcile inventory, or cannot complete a regulated workflow
A product labeled CBD does not automatically belong in the same retail workflow as regulated marijuana. Massachusetts businesses should classify the product and selling channel before choosing a POS category
A supplier invoice should be connected to what the dispensary ordered and actually received. Without that connection, a price error, short shipment, or duplicate bill can pass unnoticed into payment and inventory costs
The monthly software subscription is only one part of POS cost
Delivery software should reflect what a business is authorized to do, not define its operating model. Before enabling dispatch, purchasing, or inventory storage, map each function to the Massachusetts license and approved activity that supports it
When a dispensary uses POS, ERP, ecommerce, accounting, CRM, and state tracking, the same data may exist in several places
Purchase-limit controls should be tested before staff rely on them. Massachusetts adult-use limits changed in 2026, and mixed product baskets can be harder to validate than a simple flower transaction
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Seed-to-sale environments can contain regulatory records, operational records, customer information, financial data, and integration logs. Data ownership defines who in the organization is accountable for the quality and correction of each category